TERMS & CONDITIONS — Capture Media
Last updated: 26 May 2026

1. BOOKINGS & DEPOSITS
A signed quote or written confirmation (email, SMS, or ServiceM8 acceptance) constitutes acceptance of these terms. A 30% deposit may be required to secure your booking date.

2. CANCELLATIONS & RESCHEDULING
• 48+ hours notice: free reschedule.
• Under 48 hours: 50% fee applies.
• No-show or same-day cancel: 100% of booking is payable.
• Weather-affected outdoor shoots: rescheduled at no charge.

3. DELIVERY TIMEFRAMES
• Real estate photography: next business day.
• Real estate video: 2–3 business days.
• Brand/social/commercial video: 7–14 business days from shoot.
• Rush turnaround available on request, surcharge applies.

4. REVISIONS
One round of minor revisions is included with all video deliverables. Additional rounds or significant re-edits (new music, restructure, added scenes) are billed at $150/hour.

5. FILE RETENTION & ARCHIVING
Capture Media retains final delivered files for 12 months and raw/source footage for 90 days after delivery. After this period, files may be archived or permanently deleted without notice. Retrieval of archived files (where still available) incurs a $150 archive retrieval fee per job, and availability is not guaranteed. Clients are responsible for storing their own copies of delivered files.

6. PAYMENT
Invoices are due within 7 days of issue unless otherwise agreed. Overdue accounts may incur a 5% late fee and pause future work.

7. LICENSING & USAGE
On full payment, the client receives a perpetual licence to use delivered content for their own marketing and promotional purposes. Capture Media retains copyright and may use the work in our portfolio, website, and social media unless otherwise agreed in writing.

8. THIRD-PARTY LISTINGS (REAL ESTATE)
Clients are responsible for ensuring image and video usage complies with their agency, REA, Domain, or other third-party platform terms.

9. LIABILITY
Capture Media's liability is limited to the amount paid for the affected job. We are not liable for indirect losses (missed listings, lost sales, etc.).

10. DRONE OPERATIONS
All drone work is conducted under CASA regulations. Flights may be cancelled or relocated on safety grounds (wind, rain, restricted airspace) without penalty to Capture Media.

11. CHANGES TO TERMS
These terms may be updated from time to time. The current version always applies and is published at capturemedia.com.au.

Contact: info@capturemedia.com.au | +61 433 197 155 | ABN 98 941 605 890