Terms of Service

Capture Media (ABN 98 941 605 890)
Last updated: 23 April 2026

1. About these terms

These Terms of Service ("Terms") govern your use of services provided by Capture Media ("we", "us", "our"), a video and photography production business based at 17 Songlark Crt, Carrum Downs VIC 3201.

By engaging our services or using our website (capturemedia.com.au), you agree to these Terms.

2. Services

We provide:

Video production (property walkthroughs, promotional videos, social reels, event coverage, brand videos)
Photography (real estate, commercial, product, event)
Social media content management and advertising
Related creative services

Pricing, packages, and inclusions are detailed at capturemedia.com.au/mediapackages and confirmed via written quote prior to booking.

3. Bookings and confirmations

Bookings are confirmed in writing (email or booking confirmation).
Quotes are valid for 30 days unless otherwise stated.
A booking is considered confirmed once we have received written acceptance and any required deposit.
All prices quoted are in Australian Dollars (AUD) inclusive of GST.

4. Cancellations and rescheduling

Rescheduling at least 48 hours before a scheduled shoot — no fee.
Cancellations within 48 hours of a scheduled shoot — 50% of the booking fee applies.
Same-day cancellations or no-shows — 100% of the booking fee applies.
Weather-dependent shoots may be rescheduled by mutual agreement.

5. Delivery

Real estate content is delivered within 1–2 business days.
Other photo and video content is delivered within 2 weeks of the shoot date, unless otherwise agreed.
We use Dropbox links for delivery; clients are responsible for downloading and backing up files within 90 days.

6. Payment terms

Invoices are issued via Xero.
Standard payment terms are 7 days from invoice date unless otherwise agreed.
Overdue invoices may incur a late fee at our discretion and collection action after 60 days.

7. Intellectual property

Raw footage and original files remain the intellectual property of Capture Media.
Delivered edited content (final videos, photos, reels) is licensed to you for use in your business marketing (website, social media, advertising, print).
We retain the right to use delivered content in our own portfolio, website, and social media for promotional purposes, unless otherwise agreed in writing.
You must not resell delivered content to third parties without our written consent.

8. Edits and revisions

All bookings include the revisions specified in your quote or package inclusions.
Any additional revisions beyond those included will be charged at $250 including GST per revision round.
Revision requests must be submitted in writing (email) within 14 days of delivery.
Substantive changes requiring new footage, reshoots, or a different creative direction are considered a new project and will be quoted separately.

8. Client responsibilities

You agree to:

Provide accurate briefing and requirements
Grant reasonable access to shoot locations
Respond to drafts and proofs in a timely manner
Pay invoices on time
Not use delivered content in ways that violate Australian law or breach third-party rights

9. Privacy of persons in content

If your shoot includes identifiable people (staff, clients, models), you are responsible for obtaining any necessary consent for their image to be used. We may require signed model releases for certain commercial uses.

10. Automation systems

We operate automated systems that manage bookings, scheduling, invoicing, and communication. Any automated draft emails or messages are reviewed by a human team member before being sent to clients. For details on how we handle your data, see our Privacy Policy.

11. Limitation of liability

To the extent permitted by law:

Our total liability for any claim relating to our services is limited to the amount paid for those services.
We are not liable for indirect, consequential, or special damages.
Nothing in these Terms excludes rights you have under the Australian Consumer Law.

12. Service disruptions

While we aim to deliver reliable service, occasionally weather, illness, equipment failure, or other circumstances beyond our control may cause delays. In such cases, we will work with you to reschedule at the earliest mutually convenient time.

13. Termination

Either party may terminate an ongoing engagement with 30 days written notice. Fees for work already performed remain payable.

14. Governing law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to active clients via email. Continued use of our services after changes constitutes acceptance of the updated Terms.

16. Contact

Capture Media
Tobias Clifford, Creative Director
17 Songlark Crt, Carrum Downs VIC 3201
Email: info@capturemedia.com.au
Phone: +61 433 197 155
ABN: 98 941 605 890